You will work from different housing offices covering the whole of Brighton and Hove. Your apprenticeship will provide customer service as well as business and financial support. The role will consist of the following: Business support - Your duties will include carrying out a wide range of administrative duties across Housing including keeping tenancy files up to date, updating computer records, issuing travel tickets, monitoring stock levels, re-ordering supplies and dealing with financial administration. Customer service - You will help to deliver a high quality service to our clients. Enquires can be made by many methods – face-to-face at housing office receptions, telephone, email, text, etc. This will give you a good understanding in the work of the Housing Service. If you have never worked or been unemployed for a while, an apprenticeship can often be a great way of gaining valuable work experience whilst studying for a qualification. It can enhance your CV and be a good way of making professional contacts that could help your future chosen career.

The course is run by City College Brighton & Hove who is responsible for supporting you with your learning and carrying out assessments. The course has core modules to complete and a number of optional units. Your work experience will be linked to the modules and units in your course. You will receive additional support from a nominated mentor, throughout the duration of the Apprenticeship.