A 1st Line Support Engineer with strong English and Russian language skills is required for a software development and support company on the outskirts of Guildford. Great opportunity with good salary and prospects for the successful applicant, especially if you'd like to move your career into more programming and development.

A well established, successful, friendly business in Guildford that supplies and develops a bespoke software package for a niche UK and International market require an additional IT Support engineer with fluent Russian.

The main responsibilities of the position is to assist Russian and English speaking customers with program support. This is mostly dealing with general queries on the day to day use of the program as well as technical queries in the following areas:

• the set-up and maintenance of the program
• interfaces to other programs that the customer may be using
• back-ups

Additionally the successful applicant will have to:

• create bespoke reports using the SQL database query language and Report Builder
• write and maintain bespoke XML jobs
• give demonstrations of the programs key features to potential customers
• demonstrate advanced features to existing customers
• attend trade shows and conferences

Customer contact will mostly be in the form of a telephone conversation or email but will sometimes require on-site visits which may be overseas.

Experience:

• Experience of supporting software applications or products within a helpdesk environment is a must as is a first class telephone manner, customer service skills and the ability to work in a team.
• Whilst previous knowledge in SQL, XML and/or Report Builder would be advantageous, training in these areas, and in systems, will be provided.

Candidate:

• Fluent Russian and good verbal and written English is necessary
• Exceptional communication & analytical skills
• Strong Customer service skills
• Ability to use discretion and independent judgement

Starting salary £26,500 depending on experience, 24 days holiday plus Bank Holidays, Private Health Care Scheme, Contributory Pension Scheme (after successful completion of probationary period), Start ASAP.